Delivery Information

Service Order Process

1.1 Initial Contact: Before placing an order for our services, customers are required to contact us to discuss their specific requirements. This initial contact can be made through various communication channels, such as email, phone, or our website's contact form.

1.2 Requirement Discussion: During the initial contact, our team will engage with the customer to understand their specific needs and provide relevant information regarding the services they are interested in. We will clarify any doubts, answer questions, and provide guidance to ensure that the customer selects the most appropriate service for their requirements.

1.3 Order Confirmation: Once the customer's requirements have been discussed and finalized, we will provide them with a detailed order confirmation that includes a summary of the agreed-upon services, associated costs, and any other relevant terms. The customer must carefully review the order confirmation and notify us of any discrepancies or necessary adjustments.

Payment Process

2.1 Payment Submission: Upon reviewing and accepting the order confirmation, the customer will be required to make the payment for the services as outlined in the provided invoice. We accept various payment methods, including credit/debit cards, bank transfers, or any other mutually agreed-upon payment options.

2.2 Payment Confirmation: Once the payment is received and successfully processed, we will send a payment confirmation notification to the customer. This confirmation serves as acknowledgment that the order has been received, and the processing of the services will commence accordingly.

Service Processing

3.1 Service Commencement: Upon receiving the payment confirmation, our team will initiate the processing of the customer's order promptly. The specific timeline for service delivery will depend on the nature and complexity of the requested services, as well as any agreed-upon milestones or deadlines.

3.2 Regular Updates: Throughout the service processing, we will provide regular updates to the customer, keeping them informed of the progress and any significant developments related to their order. We aim to maintain open lines of communication to ensure transparency and address any questions or concerns the customer may have.

Delivery and Completion

4.1 Service Delivery: Once the service processing is completed, we will deliver the final output or provide access to the completed services, as agreed upon with the customer during the initial discussions and outlined in the order confirmation.

4.2 Customer Acceptance: It is the customer's responsibility to thoroughly review the delivered services to ensure they meet the agreed-upon requirements. If any adjustments or revisions are necessary, the customer must promptly notify us, and we will work towards resolving any concerns within the agreed-upon terms and conditions.

Customer Support

5.1 Post-Delivery Assistance: After the services have been delivered, we will provide a reasonable period of post-delivery support to address any questions or issues that may arise related to the provided services. The duration and scope of post-delivery support will be specified in the order confirmation or as mutually agreed upon.

We prioritize clear and effective communication throughout the order process to ensure customer satisfaction and a smooth service delivery experience. Should you have any inquiries or require further information, please do not hesitate to contact us through the provided communication channels. We look forward to serving you and meeting your IT service needs.